1. Prerequisites — clear these or nothing is released
The problem with a D/O is rarely the volume of paperwork; it is getting stuck on one prerequisite. Until that is cleared, no amount of chasing helps. With this carrier you clear the following first:
- One-time LOI registration: issue the letter of indemnity in the format the carrier currently prescribes, signed by a director or an authorised director, and submit it together with the NIB and the signatory's ID card. The registration remains valid long term; after that, the D/O and invoices are sent to the contact details recorded in the registration.
- Port rules have to be confirmed separately: the Jakarta line and the Surabaya line are registered separately, and choosing the wrong port costs you another full round trip.
- Shipments on OBL still require surrender of the original bill of lading after payment — the status in the system does not waive the original.
2. Document checklist
| Document / letter | Key points |
|---|---|
| LOI (prescribed format) | For registration; must use the carrier's current template — generic templates are not accepted |
| NIB + signatory's ID card | Submitted together with the LOI at registration |
| Endorsed bill of lading (OBL / SWB / TLX) | Must carry the consignee's and the notify party's stamps |
| Power of attorney (Surat Kuasa) | Hard copy |
| Container release letter / job order / courier's ID card | Hard copy |
| Proof of payment | Must state the bill of lading number; pay shipment by shipment, one payment per shipment |
3. Timing and cut-offs
| Milestone | Notes |
|---|---|
| Submission window (soft copy) | Monday to Friday 08:30–14:30 (closed on public holidays) |
| Submission window (hard copy) | Monday to Friday 08:30–16:00 |
| Payment cut-off | 15:00 the same day; submit by 14:30 to be safe |
| Free time reference | Dry containers (GP / HQ / open-top / flat-rack) 7 days; reefer containers 4 days |
4. Where this carrier most often trips people up
- The LOI comes in two versions — don't pick up the wrong one: one version is used for release registration; telex release (TLX) shipments use a different version; OBL and seaway bill do not use that version. Pick the wrong one and the file is returned to be redone.
- Proof of payment must be separate per shipment: an overpayment on one shipment cannot be offset against another.
- Extra free time has to be applied for at the port of loading: apply once the cargo has landed in Indonesia and it is generally too late.
- Empty containers may only be returned to the carrier's designated depot, and must be accompanied by a valid D/O; past the deadline the depot is entitled to refuse them.
5. What comes after the D/O
Receiving the D/O only means the right to take delivery has landed. After that comes PIB (BC 2.0) filing → duty payment → inspection or release → container pick-up and delivery. The D/O file and the customs file are two separate sets, but they share the same core fields (bill of lading number, container number, consignee, tax ID), and any mismatch in those fields sends both ends back and forth for corrections. When we handle a D/O we cross-check both sets of fields together.
D/O requirements at other carriers
This page is compiled from the public rules and the carrier's stated positions seen in day-to-day Indonesian import practice, and is for business reference only; it does not constitute legal, customs or pricing advice. Each carrier's document list, cut-offs and charges change continually, so the carrier's current notice and official announcements always govern; actual charges and accounts follow the carrier's invoice, and this page lists no amounts and no account numbers. Wuhan Freedom International Logistics Co., Ltd. · Licensed PPJK in Indonesia · Jakarta / Semarang / Wuhan.