1. Prerequisites — clear these or nothing is released
The problem with a D/O is rarely the volume of paperwork; it is getting stuck on one prerequisite. Until that is cleared, no amount of chasing helps. With this carrier you clear the following first:
- One check before anything else on a telex-release shipment: before requesting the release you have to confirm whether the shipper has completed the telex release (Telex Release) — without it nothing can be released.
- Pay against the account details shown on the invoice; do not change the payment route yourself.
- Payment deadline: customers without a credit facility pay within 7 days of receiving the invoice; customers with a credit facility follow their facility terms.
2. Document checklist
| Document / letter | Key points |
|---|---|
| NPWP | Mandatory field |
| HS code (at least 4 digits) | Mandatory field |
| D/O letter package | Power of attorney combined with a statement letter, D/O collection authorisation, container release letter, job order and similar; the several letters are bound into one submission |
| Stamp duty | IDR 10,000 stamp on every signature |
| Proof of payment | — |
3. Timing and cut-offs
| Milestone | Notes |
|---|---|
| Steps available in electronic form | Invoice request / release request / status monitoring / electronic D/O download and printing / QR verification |
| Invoice dispute window | 3 days from the invoice date for customers without a credit facility; 5 days for those with one |
| Extension request fields | Bill of lading number / gross weight / volume / consignee / extended-to date |
4. Where this carrier most often trips people up
- Don't chase a telex-release shipment for its release — confirm the telex release status first, or the chasing gets you nowhere.
- The electronic D/O carries a QR verification code; once you have received it, you can verify it yourself.
- Binding the several letters into one file before submitting is the working practice here; sending them loose is inefficient.
5. What comes after the D/O
Receiving the D/O only means the right to take delivery has landed. After that comes PIB (BC 2.0) filing → duty payment → inspection or release → container pick-up and delivery. The D/O file and the customs file are two separate sets, but they share the same core fields (bill of lading number, container number, consignee, tax ID), and any mismatch in those fields sends both ends back and forth for corrections. When we handle a D/O we cross-check both sets of fields together.
D/O requirements at other carriers
This page is compiled from the public rules and the carrier's stated positions seen in day-to-day Indonesian import practice, and is for business reference only; it does not constitute legal, customs or pricing advice. Each carrier's document list, cut-offs and charges change continually, so the carrier's current notice and official announcements always govern; actual charges and accounts follow the carrier's invoice, and this page lists no amounts and no account numbers. Wuhan Freedom International Logistics Co., Ltd. · Licensed PPJK in Indonesia · Jakarta / Semarang / Wuhan.