1. Prerequisites — clear these or nothing is released
The problem with a D/O is rarely the volume of paperwork; it is getting stuck on one prerequisite. Until that is cleared, no amount of chasing helps. With this carrier you clear the following first:
- The NPWP has to be attached to the release request — without a tax ID nothing moves.
- A refund takes three things: a letter of indemnity (LOI) issued by the consignee, plus the bank name, the account number and the account holder name.
2. Document checklist
| Document / letter | Key points |
|---|---|
| Endorsed bill of lading (B/L endorsed) | — |
| Commercial invoice / packing list | — |
| NPWP | Name must match the consignee |
| Letter of indemnity — LOI (for refunds) | Issued by the consignee to the receiving party |
| Bank account details (for refunds) | Bank name / account number / account holder name |
3. Timing and cut-offs
| Milestone | Notes |
|---|---|
| Release | Handled under the carrier's current process |
| Refund | Scheduled once finance has reviewed the file; the documents must be complete first |
4. Where this carrier most often trips people up
- This carrier publishes very little detail on release: in practice, have the power of attorney and the endorsed bill of lading ready and don't file only the bare minimum.
- Refunds go through a finance review — an incomplete file means round after round of top-ups, so line up the three bank account details in advance.
5. What comes after the D/O
Receiving the D/O only means the right to take delivery has landed. After that comes PIB (BC 2.0) filing → duty payment → inspection or release → container pick-up and delivery. The D/O file and the customs file are two separate sets, but they share the same core fields (bill of lading number, container number, consignee, tax ID), and any mismatch in those fields sends both ends back and forth for corrections. When we handle a D/O we cross-check both sets of fields together.
D/O requirements at other carriers
This page is compiled from the public rules and the carrier's stated positions seen in day-to-day Indonesian import practice, and is for business reference only; it does not constitute legal, customs or pricing advice. Each carrier's document list, cut-offs and charges change continually, so the carrier's current notice and official announcements always govern; actual charges and accounts follow the carrier's invoice, and this page lists no amounts and no account numbers. Wuhan Freedom International Logistics Co., Ltd. · Licensed PPJK in Indonesia · Jakarta / Semarang / Wuhan.