1. Prerequisites — clear these or nothing is released
The problem with a D/O is rarely the volume of paperwork; it is getting stuck on one prerequisite. Until that is cleared, no amount of chasing helps. With this carrier you clear the following first:
- 11:00 is the submission cut-off (the earliest of any carrier here); anything later is handled the next day.
- The LOI must use the carrier's prescribed format: the heading carries the bill of lading consignee name, and the red-text fields — account name, account number and the like — are mandatory and must not be deleted or altered.
- Original bills of lading run on a separate timeline: the endorsed original set has to be delivered before 14:00 in the afternoon.
- Refunds run in a window: deposit refunds are accepted only Thursday 08:00–12:00.
2. Document checklist
| Document / letter | Key points |
|---|---|
| LOI (carrier's prescribed format) | Heading uses the bill of lading consignee name; red-text fields are mandatory and must not be deleted or altered |
| Signatory's ID card (KTP) | Copy of the ID card of whoever signs the LOI |
| Transfer slip | — |
| Container borrowing documents | — |
| Wet-endorsed bill of lading | Endorsed by both the consignee and the notify party |
3. Timing and cut-offs
| Milestone | Notes |
|---|---|
| Document submission cut-off | 11:00 (the earliest of any carrier here) |
| Delivery of the original bill of lading | Before 14:00 |
| Deposit refund acceptance | Thursday 08:00–12:00 only |
| D/O extension | Minimum extension of 3 days |
4. Where this carrier most often trips people up
- 11:00 is a hard line: hear about it in the morning, only start moving at noon, and this shipment slips a day — anything chasing a sailing should be prepared a day earlier.
- The refund paperwork has to be combined into one file, with the subject line “Refund Deposit + bill of lading number”, submitted inside the Thursday window; earlier or later is not accepted.
- An extension starts at 3 days — short extensions of one or two days cannot be done.
- Extension charges and demurrage now both include VAT — don't leave that out when you build up the cost.
5. What comes after the D/O
Receiving the D/O only means the right to take delivery has landed. After that comes PIB (BC 2.0) filing → duty payment → inspection or release → container pick-up and delivery. The D/O file and the customs file are two separate sets, but they share the same core fields (bill of lading number, container number, consignee, tax ID), and any mismatch in those fields sends both ends back and forth for corrections. When we handle a D/O we cross-check both sets of fields together.
D/O requirements at other carriers
This page is compiled from the public rules and the carrier's stated positions seen in day-to-day Indonesian import practice, and is for business reference only; it does not constitute legal, customs or pricing advice. Each carrier's document list, cut-offs and charges change continually, so the carrier's current notice and official announcements always govern; actual charges and accounts follow the carrier's invoice, and this page lists no amounts and no account numbers. Wuhan Freedom International Logistics Co., Ltd. · Licensed PPJK in Indonesia · Jakarta / Semarang / Wuhan.