1. Prerequisites — clear these or nothing is released
The problem with a D/O is rarely the volume of paperwork; it is getting stuck on one prerequisite. Until that is cleared, no amount of chasing helps. With this carrier you clear the following first:
- The tax ID and the taxpayer identification number must be supplied before the tax invoice is issued: without them the system issues the invoice on default values, and once issued it cannot be changed.
- The withholding tax certificate (PPH 23) terms are strict: the tax base must match the invoice amount exactly, no rounding is accepted, and the certificate must reach them no later than 2 months from the invoice date.
- An invoice cannot be amended once confirmed, so the tax ID details have to be right the first time, before confirmation.
2. Document checklist
| Document / letter | Key points |
|---|---|
| Endorsed bill of lading (B/L endorsed) | — |
| Invoice / packing list | — |
| NPWP | Must match the consignee's name |
| NITKU / taxpayer identification number | Must be supplied before the tax invoice is issued |
| Withholding tax certificate (PPH 23) | Attached at payment; no later than 2 months from the invoice date |
| Confirmation of the delivery address for the original invoice | For the hard copy |
3. Timing and cut-offs
| Milestone | Notes |
|---|---|
| Tax invoice | Cannot be amended once confirmed |
| Withholding tax certificate | Submitted no later than 2 months from the invoice date |
4. Where this carrier most often trips people up
- Confirming the invoice is irreversible: check the tax ID and the amount three times before you confirm — afterwards the system locks it.
- The withholding tax amount has to be exact: off by even the smallest unit and it is treated as invalid, the money comes back and has to be paid again.
- No power of attorney is required — don't prepare a stack of letters the way you would for other carriers.
5. What comes after the D/O
Receiving the D/O only means the right to take delivery has landed. After that comes PIB (BC 2.0) filing → duty payment → inspection or release → container pick-up and delivery. The D/O file and the customs file are two separate sets, but they share the same core fields (bill of lading number, container number, consignee, tax ID), and any mismatch in those fields sends both ends back and forth for corrections. When we handle a D/O we cross-check both sets of fields together.
D/O requirements at other carriers
This page is compiled from the public rules and the carrier's stated positions seen in day-to-day Indonesian import practice, and is for business reference only; it does not constitute legal, customs or pricing advice. Each carrier's document list, cut-offs and charges change continually, so the carrier's current notice and official announcements always govern; actual charges and accounts follow the carrier's invoice, and this page lists no amounts and no account numbers. Wuhan Freedom International Logistics Co., Ltd. · Licensed PPJK in Indonesia · Jakarta / Semarang / Wuhan.