1. Prerequisites — clear these or nothing is released
The problem with a D/O is rarely the volume of paperwork; it is getting stuck on one prerequisite. Until that is cleared, no amount of chasing helps. With this agent you clear the following first:
- An extension takes two attachments: proof of payment plus the old D/O already issued.
- Payment received by 14:00 the same day is processed that day; anything later rolls to the next working day.
- A deposit refund can only go back to an account held in the specified name — if the account name does not match, the refund will not come back.
2. Document checklist
| Document / letter | Key points |
|---|---|
| Proof of payment (transfer slip) | Attached with the file when requesting an extension |
| Original D/O (the previously issued release document) | Must be attached for an extension |
| Release instruction details | Bill of lading number / service / container type and count / internal reference number / consignee |
| Bank details for the refund | Needed only for a deposit refund |
3. Timing and cut-offs
| Milestone | Notes |
|---|---|
| Payment cut-off | Received by 14:00 the same day, processed the same day |
| How the extension charge is built up | Demurrage, charged on the actual number of days, plus an extension handling fee (VAT included) |
| Deposit refund | Can only be paid to a bank account held in the specified name |
4. Where this agent most often trips people up
- An extension must bring the old D/O — without it, the other side cannot process the request at all.
- The account name on a deposit refund matters: if the receiving account is not in the matching name, the refund will not come back.
- 14:00 is the line that splits the day — urgent shipments should be finished in the morning.
5. What comes after the D/O
Receiving the D/O only means the right to take delivery has landed. After that comes PIB (BC 2.0) filing → duty payment → inspection or release → container pick-up and delivery. The D/O file and the customs file are two separate sets, but they share the same core fields (bill of lading number, container number, consignee, tax ID), and any mismatch in those fields sends both ends back and forth for corrections. When we handle a D/O we cross-check both sets of fields together.
D/O requirements at other carriers
This page is compiled from the public rules and the carrier's stated positions seen in day-to-day Indonesian import practice, and is for business reference only; it does not constitute legal, customs or pricing advice. Each carrier's document list, cut-offs and charges change continually, so the carrier's current notice and official announcements always govern; actual charges and accounts follow the carrier's invoice, and this page lists no amounts and no account numbers. Wuhan Freedom International Logistics Co., Ltd. · Licensed PPJK in Indonesia · Jakarta / Semarang / Wuhan.